Use this email template to connect with an agency that has already claimed their Vivery profile prior to a scheduled site visit. 

This message encourages the agency to review and update their information in advance—helping ensure their profile is accurate, complete, and visible to neighbors searching for food. It’s also a great opportunity to remind them of the additional free features available through Vivery, such as the Automated Website and Text Alerts. 

Sending this email ahead of time can lead to a more productive and focused conversation during your visit.

Subject: Reminder: Update & Complete Your Vivery Profile Before Our Visit

We’re looking forward to visiting your site soon! Before our visit, we want to ensure your Vivery profile is fully updated so neighbors can easily find and access your services.
 

Please take a few minutes to complete these three steps:

1. Log In – Access your profile here:[INSERT FOOD BANK CUSTOM LOGIN LINK] (or use https://manager.vivery.org/)

2. Verify Your Information – Review and confirm that your location details and program hours are correct. How-to Video: Updating Location and Program Hours

3. Enhance Your Profile – Add details to help neighbors find and understand your services, including:
• Location Features (parking, accessibility, etc.)
• Food Program Features (eligibility, service model, etc.)
• Items Offered (fresh produce, culturally relevant food, baby items, etc.)
• Photos (building exterior, entrance, and a distribution in action)

Bonus: Activate Your Free Automated Website!

Your Vivery profile can automatically generate a website for your agency. If you haven’t set yours up yet, here’s how: How-to Video: Activating & Customizing Your Automated Website

Keeping your profile updated ensures neighbors can find accurate information about your services. If you need any help, reply to this email or contact Vivery’s team (support@vivery.org OR 312-373-9322).

Thank you for taking a few moments to keep your profile updated!