Use this email template to reach out to an agency before a scheduled site visit if their Vivery profile is still unclaimed. Sending this message in advance gives the agency a chance to claim their profile ahead of your visit using the included unique claim link, making your in-person time more efficient and productive. If they haven’t claimed by the time you arrive, the email will still be near the top of their inbox—making it easy to locate and complete the process on-site. This proactive step supports stronger engagement and helps ensure profiles are being managed directly the agency.

Need a refresher on how to find an agency’s claim link? Watch this quick tutorial.

Subject: Action Needed: Claim & Update Your Vivery Profile Before Our Visit

We’re looking forward to visiting your site soon! Before our visit, we want to ensure your Vivery profile is up to date so that neighbors searching for food assistance have the most accurate information.

Please take a few minutes to complete these three steps:

1. Claim Your Profile – Click your unique claim link below to get started: [INSERT CLAIM LINK]
How-to Video: Claiming Your Profile

2. Verify Your Information – Review and confirm that your location details and program hours are correct.
How-to Video: Verifying Existing Profile Details
How-to Video: How to update your Location and Program Hours

3. Enhance Your Profile – Add details to help neighbors find and understand your services, including:
• Location Features (parking, accessibility, etc.)
• Food Program Features (accepts Walk-ins, client choice, curbside pickup etc.)
• Items Offered (fruits and vegetables, eggs, meat etc.)
• Photos (building exterior, entrance, and a distribution in action)

Your Vivery profile makes it easier for neighbors to find and access your services. If you need help, reply to this email or join one of our Quick Start webinars for live support. Thank you for taking a few moments to ensure your profile is up to date!