Vivery text messaging functionality is only visible to Organization and Location admin users and is intended to be used only for messages related to an agency's food programs.
Sending Text Messages
To send text messages, click Communications in the left navigation menu then click Send Messages.
If you are connected to more than one organization or location, make sure the correct organization or location is selected in the Select Location dropdown lists.
Under Send Messages, Click the dropdown list under Select Recipients and choose from the following options to send your message:
- All
- Groups
- Individual Contacts
- Individual Phone Number
All sends the text to every phone number in your contact list.
NOTE: You must have contacts entered to use this function.
Groups sends the text to a group designated by selecting the group in the box labeled Click Here to Select Groups. You may select one or multiple groups.
NOTE: You must have groups created to use this function.
Individual Contacts displays all contacts for selection. You may select one or multiple contacts.
NOTE: You must have contacts entered to use this function.
Individual Phone Number opens a text area where you can type a new phone number to add to the recipient list.
NOTE: This will not add the number to your list of contacts.
After choosing the recipients, type your message in the Enter Your Message text area. The maximum number of characters per message is 260, and links can be added. When the message is complete, click Send Message.
Once the message is sent, recipients will receive the message entered as well as the name of the location that sent the text and opt-out instructions.
Viewing Past Text Messages
After you have sent text messages, you can view all previously sent text messages. Click Communications in the left navigation menu then click Send Messages.
Make sure the correct organization and location are selected under Select Location, then scroll down to view the list of previously-sent messages.
In the list of sent messages, you can see the recipient(s), abridged message, name of the user who sent the text, date, and time sent.
To see more details, click the three vertical dots in the message row, then click View. You can view the send details, full text message content, as well as all the message recipients and delivery status.
