This templated email campaign is designed for food banks to use when reaching out to inactive agencies—those that currently have profiles in Vivery but are not visible on the Find Food Map.
The goal of this campaign is to let agencies know they have the option to claim their profile and choose how they want to use it: either by making it live on the map so neighbors can find them, or by keeping it hidden and using it solely to keep the food bank informed and up to date. The emails are customizable and provide clear guidance to help agencies understand their choices and the benefits of Vivery.
Each of the below templated emails can be copy/pasted into your email, customized, and sent. It is ideally sent in tandem with the standard engagement emails that go out to all the Active agencies during engagement.
Email 1: Action Needed: Your Profile Isn’t Visible on the Map
Subject: Decide the next steps for your agency’s profile
Your agency’s profile on our Find Food Map [link to Find Food Map] is currently not visible because we haven’t received your consent. Claiming your profile is a simple way to ensure your information is accurate and decide whether to make it public.
What You Need to Do:
1. Reply to this email with your decision to either make your profile public so neighbors can find your services or keep your profile private while still keeping the food bank updated.
2. In your reply, you can also request your claim link if you’d like access to your profile.
Learn more about Vivery by:
• Watching this short video
• Joining our Quick Start Webinar on [webinar date and time]. [Webinar Registration Link]
Take action today to ensure your agency’s information is current and to decide how it’s displayed.
Email 2: Reminder: Your Profile Is Not Visible on the Map
Subject: Don’t forget to decide the status of your profile
Your agency’s profile isn’t currently visible on our Find Food Map. Ensuring accurate information is key to supporting our community, and claiming your profile gives you full control.
Steps to Take:
1. Reply to this email and let us know if you’d like to make your profile public, or if you’d prefer to keep your profile private but still maintain accurate information.
2. Request your claim link in your reply if you’d like access to update your profile.
Want to learn more?
• Watch this video
• Register for the Quick Start Webinar on [webinar date and time]: [Webinar Registration Link]
Your decision is vital to connecting our community to the resources they need.
Email 3: Final Reminder: Take Action Before [Claim Request Date]
Subject: Decide the status of your profile
Claim your profile and decide how if it appears on our Find Food Map. Currently, your profile is not visible to those searching for services.
What Are Your Options?
1. Make your profile public and visible on the map.
2. Keep your profile private while using Vivery tools to keep the food bank updated.
How to Take Action:
Reply to this email with:
- Your decision to make your profile public or keep it private. If you'd like access to update your profile you can also request for your claim link.
Need more details?
• Watch the Vivery Overview Video:
• Join our Quick Start Webinar on [webinar date and time]: [Webinar Registration Link]
Decide by [Claim Request Date] and help us improve access to vital services in our community!
Email 4: Ongoing: Your Profile Is in Your Hands
Subject: Keep your profile current, even if it’s private
Even if you choose to keep your profile private, claiming it ensures the food bank stays informed about your latest hours, programs, and contact details.
Why Claim Your Profile?
- Update changes in real-time.
- Use free tools like automated websites and text messaging.
How to Get Started:
Reply to this email with:
1. Your decision: Public or private profile.
2. A request for your claim link, if needed.
Still unsure? Let’s set up a time to discuss your questions. Together, we can make a difference in our community by keeping information accurate and accessible.