Understanding the Freshness Badge on the Find Food Map When neighbors search for food using the Find Food map, they rely heavily on accurate, up-to-date information. This is where the Freshness Badge plays a crucial role. You'll find this badge both in the search results and when the profile is expanded. It's a small symbol with a significant im...

    Vivery Dashboards for Food Banks As a food bank using Vivery, you gain access to a suite of dashboards designed to provide insights into your network and community. Here's a guide to navigating these dashboards: Accessing Your Dashboards To find your dashboards in Vivery, use the side navigation menu to go to the report section. Click on any das...

    How to Claim Your Profile on Vivery's Find Food Map Your food bank's new Vivery-powered Find Food map has gone live, and now it's time to claim your profile. The good news is, this only takes a few minutes to do. Follow these steps to get started: 1. Open Your Email: In your inbox, you should see an email from Vivery. If you don't see one, make ...

    Text Message Alerts with Vivery Text message alerts through Vivery provide an easy way to communicate with neighbors and volunteers. In this guide, we will review how to activate this feature, add contacts, create contact groups, send messages, and promote sign-ups for your text alerts.   Activating Text Message Alerts Access the text message al...

    How to Access and Manage Your Location Profile on Vivery Your location profile is how you manage your information on your food bank's Find Food map. Follow these steps to access and manage your location profile once you've logged in to Vivery. 1. Log in to Vivery: Once you have logged in, you will be directed to your dashboard. 2. Navigate to My...

    Understanding the Change Log in Vivery The Change Log is an essential tool that helps you stay updated with the changes made by your network. By default, network admins receive an email notification each time a change is made. However, this frequency can be adjusted in your settings. We will cover how to modify these settings at the end of this ...

    How to Update Your Hours in Vivery Let's take a look at how you can update your hours in Vivery. Follow these steps to ensure your location and program hours are accurately reflected. Location Operating Hours Once you've accessed your location profile, scroll down to the section called Location Operating Hours. Here’s what you need to do: If you...

Vivery text messaging functionality is only visible to Organization and Location admin users and is intended to be used only for messages related to an agency's food programs.     Activating and Disabling Text Messaging Before adding contacts or sending messages, a location’s text messaging tool must be enabled. To enable text messaging, click Commu...

  This interactive tutorial will guide you through the quick and easy steps to get an agency’s Claim Link.     View Interactive Guide in Trainn: https://thiererfamilyfoundation.portal.trainn.co/share/avm1fkYvbYRwQ9AsGWTw8Q ...

    How to Verify Your Profile's Information Verifying your profile's information when you first claim your profile is an important step. It ensures that your community has access to accurate information about your location and programs. Navigate to Your Location Profile: Take a look at the information that your food bank team has already entered ab...

  This interactive tutorial will guide you through the quick and easy steps to add a new organization on the Vivery Platform.       View Interactive Training on Trainn: https://thiererfamilyfoundation.portal.trainn.co/share/0MWjaS10ezJhApRmEb5lqQ ...

    Activating an Automated Website in Vivery Welcome everyone! Today, we will guide you through the process of activating an automated website in Vivery. Follow these simple steps to get started: Step 1: Activate Locations Click on the "Activate Locations" option. Once the page loads, toggle the button to "Enabled". Your automated website is now ac...

Locations that have been added to the Vivery network can be shown or not shown on maps by activating or deactivating. Active locations appear on Vivery maps and in search results, but inactive locations do not.  Deactivating a location preserves profile details and allows for a profile to be reactivated at any time without loss of data. It also allo...

Deactivating a user preserves the user within the system while inhibiting their access to the platform. Deleting a user removes them from the platform permanently. Deactivated users can be reactivated at any time, while deleted users cannot.  For example, you can delete a user if they no longer work at a specific agency. Or you can deactivate a user...